3DX-RAY provides x-ray solutions to a wide range of industries and blue chip customers worldwide, either working directly with customers or working through a network of highly qualified partners.
Our global support services are tailored to our customers needs, offering everything from preventive maintenance and emergency repairs to upgrades and regulatory inspections.
We offer full lifecycle support for all 3DX-RAY equipment, including:
Depending on the level of service selected we can offer worldwide, 24/7 emergency telephone support with a two-hour engineer response time.
The majority of on-site emergency repairs can be completed within 48 hours of being reported.
We also offer tailored support contracts depending on your production or operational requirements. Our support schedules can include additional training and software maintenance with helpdesk services to ensure all equipment in the field benefits from the latest software developments and functionality.
3DX-RAY service and support options are designed to meet customer needs ranging from a one-off site visit to address a specific requirement, to a full service and support contract, including parts. All work is carried out by highly trained engineers with rapid response times.
The use of x-ray equipment is generally governed by local state, national and international rules, which often require a twice-yearly or annual radiological survey or check. We can provide this regulatory inspection service to required standards as well as routine maintenance and repairs.
No. All our systems are designed to ensure no residual radiation is left on scanned items.
Normally no. Our systems are shielded and safe. For open x-ray sources, a 50-metre exclusion zone is sufficient. Always follow local radiation regulations..
Yes. Our systems comply with strict radiation limits, making them safe for all users, including pregnant individuals.
No. The radiation dose used in our security or industrial systems is too low to affect electronics.
Unlikely, but repeated exposure may cause fogging in very fast film (above ISO 1000).
No, X-rays do not make objects radioactive.
No. Our equipment is designed to be operated safely without special protective equipment.
Do not touch, move, or open the item. Evacuate the area and call emergency services immediately.
Explosives, weapons, IED components, biological threats, drugs, liquids, powders, and hidden compartments.
Common units include Sieverts (Sv), REMs, Roentgens (R), and RADs. 1 Sv = 100 REM.
